Help & FAQs
Quick answers about bookings, payments, refunds and documents.
Bookings
How do I get my ticket?
Tickets are emailed and sent by SMS right after payment and are always in My Bookings.
Can I book for others?
Yes — enter each traveller’s name exactly as on their ID.
Payments
Which payment methods are accepted?
UPI, credit and debit cards, net banking, wallets and no-cost EMI on select cards.
Is my payment secure?
All payments run on PCI-DSS compliant gateways with 256-bit encryption.
Cancellations & Refunds
How do I cancel?
Open My Bookings, choose the trip and select Cancel. Charges are shown before you confirm.
When will I get my refund?
Refunds start within 24 hours and reach you in 5–7 working days.
Visa & Documents
Do you guarantee visas?
No. Approval is decided by the embassy; we make sure your file is complete.
What ID do I need for domestic flights?
Any government photo ID such as Aadhaar, passport or driving licence.
Still need help?
Our travel desk is available 24 × 7 on phone, email and WhatsApp.